Contact

CUSTOMER CARE

Customer Service

Return & Exchanges

Partnership & Wholesale

Working Hours

Monday - Friday

8am - 4pm

GENERAL INQUIRY

FREQUENTLY ASKED QUESTIONS

The goods

Where are Communion garments made?

Our garments are made in Indonesia, working with carefully selected makers and manufacturers who share our appreciation for quality, craftmanship, and honest production.

What size should I get?

Each garment has its own personality—and sometimes, its own fit. Please refer to the size guide on each product page for exact measurements. We recommend comparing them with a garment you already own and love. When in doubt, measure twice. Wear happily once.

Will the clothes shrink?

Some of our garments are made from natural cotton fabrics, which may experience some shrinkage after washing. If a product is expected to shrink, we’ll let you know on its product page. As a general rule: cold wash, gentle care, longer life.

ORDERS & SHIPPING

What payment methods do you accept?

For orders within Indonesia, we accept a range of convenient payment methods, including: •⁠ ⁠Bank Transfer •⁠ ⁠Virtual Account •⁠ ⁠QRIS •⁠ ⁠Credit & Debit Cards •⁠ ⁠E-wallets, including supported services such as GoPay, OVO, DANA, and ShopeePay Available payment methods will be shown at checkout.

Is my payment secure?

Yes. Payments are processed through our trusted payment partners using secure payment systems. Communion does not store your complete card details.

When will my order be processed?

Your order will be processed once your payment has been successfully confirmed. For bank transfers or other payment methods requiring confirmation, please make sure the payment is completed within the timeframe shown at checkout. Orders with unsuccessful or expired payments may be automatically cancelled.

Can I change my payment method after placing an order?

Unfortunately, payment methods cannot usually be changed once an order has been placed. If your payment has failed or expired, please contact us and we’ll help you figure out the next step.

Where do you ship?

We currently ship within Indonesia. For international orders, please contact us at the following email communion.id@gmail.com

How long will my order take to arrive?

Orders are generally processed within [X–X business days] after payment is confirmed. Delivery time depends on your location and shipping service selected at checkout. Once your order is on its way, you’ll receive a tracking number so you can keep an eye on the good news coming your way.

Can I change or cancel my order?

We’ll do our best, but our fulfillment team moves quickly. If you need to change or cancel an order, contact us as soon as possible after placing it. Once an order has been processed or shipped, changes may no longer be possible.

RETURNS & EXCHANGES

Can I return or exchange my Communion?

Yes—provided the item meets our return/exchange conditions. Items must be unworn, unwashed, unaltered, and returned with their original tags and packaging. Please see our Returns & Exchanges Policy for the full details and eligibility.

I received the wrong or a defective item. What should I do?

That’s definitely not the kind of news we like to spread. If something isn’t right with your order, contact us at [email/contact] within [X days] of receiving it, with your order number and a few photos of the issue. We’ll make it right.

CARE & KEEPING

How should I wash my Communion garments?

Treat your clothes well and they’ll return the favour. Unless otherwise stated on the product page, we recommend washing cold, inside out, with similar colours, and avoiding harsh detergents or bleach. And whenever possible, let them air dry. Good clothes get better with wear. Just give them a little care along the way.

Still have a question?

We’re all ears. If your question didn’t make the list, send us a message at [email/contact]. No bots. Just humans trying to help humans.

Join us and be the first to discover the latest news, collections, and exclusive launches.

  • WEAR GOOD NEWS.

  • SPREAD GOOD NEWS.

  • MAKE GOOD NEWS.

© 2026 PT Sebar Kabar Baik. All rights reserved.

Join us and be the first to discover the latest news, collections, and exclusive launches.

  • WEAR GOOD NEWS.

  • SPREAD GOOD NEWS.

  • MAKE GOOD NEWS.

© 2026 PT Sebar Kabar Baik. All rights reserved.

Join us and be the first to discover the latest news, collections, and exclusive launches.

  • WEAR GOOD NEWS.

  • SPREAD GOOD NEWS.

  • MAKE GOOD NEWS.

© 2026 PT Sebar Kabar Baik. All rights reserved.